Return & Refund Policy
Last Updated: January 1, 2026
Important: Due to the perishable and handmade nature of our laddus, we do not accept returns for change of mind or taste preferences.
When We Accept Returns
Returns are accepted only in the following cases:
- Damaged product received (broken/crushed laddus)
- Incorrect product delivered
- Expired product received
- Missing items from the order
Return Timeframe
You must report any issues within 24 hours of delivery. Please take clear photos/videos of the damaged/incorrect product and packaging as evidence.
How to Request a Return
Contact us on WhatsApp at +91 91831 60571 with your order number and clear photos of the issue. Our team will review and respond within 24-48 hours.
Refund Process
Once approved, refunds will be processed as follows:
- Store credit/ coupon code for future purchase (within 7 days)
- Bank transfer/UPI refund (within 10-15 business days)
- For COD orders, refund will be processed via bank transfer
Non-Returnable Items
We do not accept returns for products that have been opened or partially consumed. Products purchased on sale/discount are also non-returnable unless damaged.
Cancellation Policy
Orders can be cancelled within 2 hours of placement. After that, orders are processed and cannot be cancelled. To cancel, WhatsApp us immediately with your order details.
Our Promise: We take quality seriously. If you receive a damaged product, we will make it right. Your satisfaction is our priority.